30 pharmacies ranked by customer satisfaction

Good Neighbor Pharmacy is the top-ranked pharmacy in the United States for customer satisfaction, according to the Annual Pharmacy Satisfaction of consumer analysis company JD Power. investigation.

The JD Power 2021 US Pharmacy study, released in July, measures customer satisfaction by surveying 12,646 pharmacy customers who filled a prescription in the three months leading up to the September 2020 to May 2021 survey period. JD Power examines metrics such as cost, customer service, and billing and payment services to determine its ranking.

The best rated physical pharmacies in the chain for customer satisfaction, as well as their index out of 1000:

  1. Bon Voisin Pharmacy (912)
  2. Health store (891)
  3. Aid Rite (866)
  4. Walgreens (860)
  5. CVS (847)

The best-rated retail pharmacies for customer satisfaction, as well as their index score out of 1000:

  1. Sam’s Club (891)
  2. CVS inside target (879)
  3. Costco (877)
  4. Walmart (856)

The best rated traditional supermarket pharmacies for customer satisfaction, as well as their index out of 1000:

  1. HEB (896)
  2. Wegmans (892)
  3. Stop & Shop (885)
  4. Publix (884)
  5. Albertson (882)
  6. Winn-Dixie (868)
  7. ShopRite (867)
  8. Fry Pharmacy (860)
  9. Kroger (855)
  10. Giant eagle (850)
  11. Dillon (849)
  12. Hy-Vee (847)
  13. Safeway (836)
  14. King Soopers (822)

The best rated mail order pharmacies, along with their index out of 1000:

  1. Humana Pharmacy (906)
  2. Kaiser Permanente Pharmacy (887)
  3. Home delivery Aetna Rx (884)
  4. Express Scripts (878)
  5. OptumRx (870)
  6. Walmart Pharmacy Courier Services (862)
  7. CVS Caremark (861)


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