Ombudsman reviews monthly performance of advisers/consultants – Pakistan

LAHORE: Ombudsman Maj Azam Suleman Khan (Retired) has instructed regional councilors and consultants in 36 districts across the province to improve their performance and ensure prompt resolution of cases pending 9-12 months to provide relief quickly to complainants.

While presiding over the monthly meeting at his office, the provincial ombudsman further ordered that complaints from expatriate Pakistanis be dealt with as a matter of priority. The meeting reviewed the progress made on the files, as well as the performance of the regional offices, from 01 January to 18 March.

The Punjab Ombudsman’s office was an important platform for redressing public complaints, ensuring the protection of children’s rights and eliminating maladministration; he noted and stressed the need to sensitize the general public on the availability of an institutional mechanism to provide free and rapid relief. Funds have been released for the construction of regional offices in Muzaffargarh, Mianwali, Jhang, Attock and Dera Ghazi Khan, he mentioned.

The ombudsman noted that the departmental 1050 hotline has been digitized to receive complaints 24 hours a day, 7 days a week, while complainants can also file their complaints through the official website and mobile app. It is optimistic that complainants can follow the progress of their case via the mobile application; he added and remarked that the redress of complaints in the respective tehsils further facilitated the unfortunate complainants.

Advisors and consultants must play their role proactively in improving service delivery by resolving issues facing the common man in a timely manner, the ombudsman concluded.

Copyright Business Recorder, 2022