With the advent of internet and social media marketing, businesses have found themselves heavily dependent on customer reviews posted online. However, there are a few customers who can threaten to write a bad product review to tarnish a company’s image. Something similar happened to a Glasgow-based tattoo studio when a client threatened them with a bad review after their tattoo wasn’t healing properly.
In a Facebook post, Archangel 1608 Tattoo Studio shared a series of screenshots from a conversation they had with a client. The cat revealed how the client complained that his tattoo was not healing and wanted it fixed. The tattoo studio answered the client’s questions and asked if he had followed the instructions given regarding the aftercare of the tattoo.
Message from Archangel 1608 Tattoo Studio asked the client if they had used cocoa butter as recommended by the professional. The customer said he used Savlon cream as their father recommended it.
The studio professional explained that Savlon cream suffocates the skin, rather than letting it breathe. As a result, the client went against what he was advised to do. The tattoo studio also mentioned that the consent form the client signed before getting a tattoo also mentioned that they will have to strictly follow the professional recommended aftercare procedure.
The client was clearly not ready to take responsibility for the situation and responded by threatening that if his tattoo wasn’t fixed by the end of the month, he would leave a bad review on social media.
The tattoo studio was not buying such a threat and responded with a review from the client instead of saying, “I’ll see you again right away.” One in ten stars would no longer tattoo.
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